What types of jewelry does Neo Group manufacture?

Neo Group specializes in manufacturing a wide range of jewelry, including rings, necklaces, earrings, bracelets, pendants, and more. Whether you're looking for classic designs or custom creations, we have the expertise to bring your vision to life.

What materials does Neo Group work with for jewelry manufacturing?

We work with a variety of precious metals, including gold, silver, platinum, and more. Additionally, we source high-quality gemstones and diamonds to complement our jewelry designs.

Can Neo Group create custom jewelry designs?

Yes, absolutely! We pride ourselves on our ability to turn your unique ideas and concepts into stunning custom jewelry pieces. Our team of designers and artisans will work closely with you to bring your vision to reality.

What is the process for custom jewelry manufacturing at Neo Group?

The custom jewelry manufacturing process typically begins with a design consultation, where we discuss your preferences, style, and budget. From there, our team will create detailed CAD (computer-aided design) models of your jewelry for your approval. Once the design is finalized, we proceed with casting, stone setting, and finishing to complete your custom piece.

How long does the jewelry manufacturing process take?

The timeline for jewelry manufacturing can vary depending on the complexity of the design, materials used, and other factors. We strive to complete projects in a timely manner while ensuring the highest quality craftsmanship. Our team will provide you with a clear timeline for your project during the initial consultation.

Does Neo Group offer expedited manufacturing services?

Yes, we understand that some projects may have tight deadlines or require expedited manufacturing. We offer expedited services to accommodate such needs, ensuring that your custom jewelry is delivered on time without compromising quality.

Can Neo Group create castings from existing 3D files or even simple sketches?

Yes, Neo Group has the capability to create castings from a variety of sources, including existing 3D files or even simple sketches. Our skilled team can work with clients at any stage of the design process, whether they have fully developed CAD models or just a rough idea.

What is the minimum order quantity for custom jewelry manufacturing?

At Neo Group, we cater to both individual clients and businesses of all sizes. Whether you need a single custom piece or a large order for a retail collection, we can accommodate your needs with flexible minimum order quantities.

Does Neo Group offer stone sourcing and setting services?

Yes, we have extensive experience in sourcing high-quality gemstones and diamonds for our custom jewelry projects. Our skilled artisans are also proficient in stone setting techniques, ensuring that each gemstone is securely and beautifully placed in your jewelry design.


How does Neo Group handle international shipping?

We ship our products worldwide to ensure that customers around the globe can enjoy our high-quality jewelry. Our international shipping process is streamlined to provide efficient and reliable delivery to your location. We partner with trusted shipping carriers to offer a range of shipping options, including standard and expedited services. Shipping costs and delivery times may vary depending on your location and the shipping method chosen. Rest assured, our team will provide you with transparent shipping rates and estimated delivery times before you finalize your order.

Are there any additional fees or taxes associated with international orders?

When shipping internationally, customers may be subject to import duties, taxes, and customs fees imposed by the destination country. These additional charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office or tax authority for information on any applicable fees before placing your order. Our team will assist you with any necessary customs documentation to facilitate smooth customs clearance for your shipment. If you have specific questions or concerns about international shipping fees, please reach out to our customer service team for assistance.


What payment methods does Neo Group accept?

We accept various payment methods to make the ordering process convenient for our customers. You can pay for your orders using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through secure online payment platforms like PayPal. For large or wholesale orders, we can accommodate bank transfers. Our team will provide you with detailed payment instructions when you place your order.

Do you offer installment payment plans or financing options for large orders?

Yes, we understand that some projects may require flexible payment options. For large orders or projects exceeding a certain value, we may offer installment payment plans or financing options to eligible customers. These plans allow you to spread the cost of your order over a set period, making it more manageable for your budget. Please contact our customer service team to discuss available financing options and eligibility criteria.


What is Neo Group's policy on returns?

At Neo Group, we specialize in crafting custom jewelry tailored to our customers' unique specifications and preferences. Due to the personalized nature of our work, returns are typically not accepted. However, our dedicated team is committed to ensuring your complete satisfaction with your order. Throughout the design and manufacturing process, we collaborate closely with you, providing detailed updates, photos, and videos to ensure that the final product meets or exceeds your expectations. We strive to address any concerns or issues promptly and transparently, working with you every step of the way to achieve the perfect result. If you have any questions or need further assistance regarding returns or our customization process, please don't hesitate to contact our customer service team.

Neo Group

Crafting dreams into reality with precision and passion. Elevate your jewelry designs with our expertise and innovation

289 Soi Pramote 1/1 Surawong Road Suriyawong Bangrak, Bangkok 10500 Thailand

Lets talk about your project!